Prevent Spam Cases with reCAPTCHA

How do I add reCAPTCHA to my Web-to-Case form?

Sign up for reCAPTCHA, enable it in your Web-to-Case settings, and include it in the HTML code that you generate to create your web form.

1. Sign up on the Google reCAPTCHA website. Web-to-Case only supports reCAPTCHA v2.
   1. Confirm that reCAPTCHA is supported in your geographic area.
   2. Click Get reCAPTCHA to register your domain and receive a public and private key pair.
2. Turn on reCAPTCHA in your Web-to-Case settings.
   1. From Setup, enter Web-to-Case in the Quick Find box, then select Web-to-Case.
   2. Select Require reCAPTCHA Verification and save your changes. When you enable this setting, all cases without reCAPTCHA verification are rejected. No cases are created unless they include the reCAPTCHA verification.
   3. Generate and test the Web-to-Case HTML code for your website, making sure that the fields related to reCAPTCHA are completed. If your HTML code doesn’t include the reCAPTCHA code, customers won’t be able to submit cases. For steps, see Generate and Test Your Web-to-Case Form.

Can I add reCAPTCHA to a Web-to-Case web form that’s already live?

Yes. Follow the steps above. You must regenerate the HTML code to include the reCAPTCHA verification code, and update the code on your website.